Refund and Return Policy
At Fortevero, we want every customer to feel confident when shopping with us. Please read our Refund and Return Policy carefully before placing an order.
Return Window
Our return policy lasts 30 days from the date your order is delivered.
If more than 30 days have passed since your order was delivered, we cannot offer a return, refund, or exchange.
Return Eligibility
To be eligible for a return, the item must meet the following conditions:
• The item must be unused, unworn, and in the same condition that you received it.
• The item must be returned in its original packaging.
• The item must include all original parts, accessories, manuals, and components.
• The item must not show signs of installation, damage, misuse, or alteration.
• Proof of purchase or order confirmation is required.
Fortevero reserves the right to refuse any return that does not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
• Gift cards
• Final sale items
• Clearance items
• Items damaged due to misuse, improper handling, or incorrect installation
• Items missing original parts, packaging, or accessories
• Items returned after the 30-day return window
• Customized, personalized, or special-order products
Return Shipping Costs
Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.
Fortevero is not responsible for paying return shipping costs. If a return is approved, Fortevero may provide a return label or return instructions by email; however, the customer is responsible for shipping the item back and covering all return shipping expenses.
Original shipping costs, if any, are non-refundable.
We recommend using a trackable shipping service when returning your item.
How to Start a Return
To request a return, please contact us at:
Please include the following information in your email:
• Order number
• Full name
• Email address used for the order
• Reason for the return
• Photos or videos of the item if it arrived damaged, defective, or incorrect
Once your request is reviewed, we will provide return instructions if your item is eligible.
Please do not send your item back without contacting us first. Returns sent without approval may not be accepted.
If your return is approved, we will provide the appropriate return instructions and return address by email. The return address may vary depending on the product and supplier.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include your order number and clear photos or videos showing the issue.
After reviewing your request, we may offer a replacement, exchange, store credit, or refund depending on the situation.
Order Cancellations
Orders are processed as quickly as possible. Because of this, we cannot guarantee that an order can be canceled once it has been placed.
If you need to cancel your order, please contact us as soon as possible at:
If the order has already been processed, shipped, or fulfilled, it cannot be canceled. In that case, you may request a return after receiving the item, provided it meets our return eligibility requirements.
Refunds
Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund, please first check your bank account again.
Then contact your credit card company or payment provider, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges
Exchanges may be offered when an item arrives defective, damaged, or incorrect, depending on product availability and the circumstances of the claim.
To request an exchange, contact:
Please include your order number and photos or videos of the issue.
Refused Deliveries and Incorrect Addresses
Fortevero is not responsible for failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If a package is returned due to an incorrect address, refused delivery, or failure to receive the package, additional shipping fees may apply.
Refunds may not be issued for orders that cannot be delivered because of customer-provided address errors.
Items Lost in Transit
If your package appears to be lost in transit, please contact us at:
We will review the tracking information and assist in investigating the issue with the carrier whenever possible.
If tracking shows that your package was delivered but you cannot locate it, please contact us. We recommend checking with neighbors, household members, building management, or your local carrier office. Our support team will assist in reviewing the shipment status and working with the carrier whenever possible.
Final Decision
Fortevero reserves the right to approve or reject any return, refund, cancellation, or exchange request if the item does not meet the conditions stated in this policy.
Contact Information
Store Name: Fortevero
Company Name: Miranda Limited LLC
Company Number: 1487641220002
Business Address:
1603 Spring St
Allen, TX 75002
United States
Warehouse Address:
700 E Plano Pkwy
Plano, TX 75074
United States
Phone:
+1 (317) 891-4226
Email:
info@fortevero.com
Business Hours
Monday – Friday: 09:00 AM – 05:00 PM CST
Saturday – Sunday: 11:00 AM – 04:00 PM CST
We aim to respond to all inquiries within 24 hours.
Effective Date: June 2026
