At Fortevero, we want every customer to feel confident when shopping with us. Please read our Refund and Return Policy carefully before placing an order.
Our return policy lasts 30 days from the date your order is delivered.
If more than 30 days have passed since your order was delivered, we cannot offer a return, refund, or exchange.
To be eligible for a return, the item must meet the following conditions:
Fortevero reserves the right to refuse any return that does not meet these conditions.
The following items are not eligible for return:
Customers are responsible for all return shipping costs for returns based on personal preference, including changes of mind, incorrect size selection, or unwanted items.
If the item arrived damaged, defective, or incorrect due to our error, Fortevero will provide a prepaid return shipping label after the return request has been reviewed and approved.
Customers must not return any item until they have received written approval, the official return instructions, and, where applicable, the prepaid return shipping label from Fortevero.
Original shipping charges, if any, are non-refundable.
We recommend using a trackable shipping service when returning your item.
To request a return, please contact us at:
Please include the following information:
Once your request has been reviewed, we will determine whether your item is eligible for return.
Please do not send any item back before receiving written approval.
Unauthorized returns may not be accepted.
If your return request is approved, we will provide the appropriate return instructions, the authorized return address, and, where applicable, a prepaid return shipping label by email.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include your order number along with clear photos or videos showing the issue.
After reviewing your request, we may offer one of the following remedies, depending on the circumstances:
Orders are processed as quickly as possible.
Because of this, we cannot guarantee that an order can be canceled after it has been placed.
If you wish to cancel an order, please contact us immediately at:
If the order has already been processed, fulfilled, or shipped, it can no longer be canceled.
However, you may request a return after receiving your order, provided it meets the eligibility requirements outlined in this policy.
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank, PayPal, credit card issuer, or payment provider.
If you have not received your refund:
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges may be offered when an item arrives defective, damaged, or incorrect, depending on product availability and the circumstances of your claim.
To request an exchange, contact:
Please include your order number and photos or videos showing the issue.
Fortevero is not responsible for failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If a package is returned because of:
additional shipping fees may apply.
If reshipment is requested, the customer may be responsible for the additional shipping costs.
Refunds may not be issued for orders that cannot be delivered due to customer-provided address errors.
If your package appears to be lost during transit, please contact us as soon as possible at:
We will review the shipment status and assist in communicating with the shipping carrier whenever possible.
If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking with:
Fortevero will assist in reviewing the shipment status and communicating with the shipping carrier whenever possible. However, once a package has been marked as delivered by the shipping carrier, Fortevero cannot guarantee reimbursement or replacement unless otherwise required by applicable law.
All prices displayed on our website are shown and charged in United States Dollars (USD) unless otherwise stated.
Customers are responsible for reviewing pricing and currency information before completing their purchase. Currency conversion rates applied by banks, credit card issuers, PayPal, or other payment providers are outside Fortevero's control.
Fortevero reserves the right to approve or reject any return, refund, cancellation, exchange, or warranty request if the item does not comply with the conditions outlined in this policy.
Store Name: Fortevero
Company Name: Miranda Limited LLC
Company Number: 1487641220002
Legal Business Address:
1603 Spring St
Allen, TX 75002
United States
Canadian Warehouse (Operations):
2710 Barnet Highway, #75D
Coquitlam, BC V3B 1B8
Canada
Phone:
+1 (782) 304-3286
Email:
Monday – Friday: 09:00 AM – 05:00 PM PT
Saturday – Sunday: 11:00 AM – 04:00 PM PT
We aim to respond to all inquiries within 24 hours.
Effective Date: July 2026
