At Fortevero, we are proud to serve customers across Canada with reliable and efficient shipping. Please read below for everything you need to know about how we process and ship your order.
We currently ship throughout Canada.
Shipping options, delivery times, and availability may vary depending on your location, product type, order size, product weight, supplier, warehouse, and shipping carrier.
Orders may be fulfilled and shipped by third-party suppliers, warehouses, logistics providers, or fulfillment partners on behalf of Fortevero.
Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotional events, supplier delays, or unexpected circumstances, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information, when available.
Free Shipping – We offer free shipping on all orders throughout Canada, with no minimum purchase required.
Here is what you can expect once your order has been placed:
Processing Time: 1–3 business days (Monday–Friday)
Transit Time: 7–15 business days (Monday–Friday)
Total Estimated Delivery Time: 8–18 business days
Order Cut-Off Time: 6:00 PM
Time Zone: Pacific Time (PT)
Please note that delivery times are estimates only and are not guaranteed. Delivery may be affected by carrier delays, customs processing, supplier delays, incorrect shipping information, weather conditions, public holidays, high shipping volumes, or other circumstances beyond our reasonable control.
We currently do not ship to:
Certain products may also be subject to shipping restrictions depending on carrier limitations, supplier availability, product size, product weight, or applicable laws and regulations.
Fortevero is not responsible for failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If a package is returned because of:
additional shipping charges may apply.
If the order must be shipped again, the customer may be responsible for the cost of reshipment.
Refunds may not be issued for orders that cannot be delivered due to customer-provided address errors.
If your package appears to be lost or damaged during transit, please contact us as soon as possible at:
Please include:
We will review the shipment status and assist in communicating with the shipping carrier whenever possible.
If tracking indicates that your package has been delivered but you cannot locate it, we recommend checking with:
Fortevero will assist in reviewing the shipment status and communicating with the shipping carrier whenever possible. However, once a shipment has been marked as delivered by the carrier, Fortevero cannot guarantee reimbursement or replacement unless otherwise required by applicable law.
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please allow 24–72 hours for tracking information to become available after your tracking number has been issued.
Fortevero currently focuses on shipping within Canada.
If an order is shipped internationally or crosses international borders, customers are responsible for any customs duties, import taxes, GST/HST, PST/QST where applicable, brokerage fees, or other government-imposed charges required by local authorities.
Fortevero is not responsible for delays resulting from customs inspections or import processing.
Currency
All prices displayed and charged on the Fortevero website for customers in Canada are in Canadian Dollars (CAD).
Applicable taxes, discounts, and order totals will be displayed during checkout. If a customer uses a card or payment method issued in another currency, their bank or payment provider may apply its own currency conversion rate or additional fees.
We may update this Shipping Policy from time to time to comply with Shopify requirements, carrier policies, legal requirements, or to improve our services.
The latest version will always be available on this page.
Customer satisfaction is important to us. If you have any questions regarding your order, shipping status, or delivery, please contact our support team. We will be happy to assist you.
Store Name: Fortevero
Company Name: Miranda Limited LLC
Company Number: 1487641220002
Legal Business Address:
1603 Spring St
Allen, TX 75002
United States
Canadian Warehouse (Operations):
2710 Barnet Highway, #75D
Coquitlam, BC V3B 1B8
Canada
Phone:
+1 (782) 304-3286
Email:
Monday – Friday: 09:00 AM – 05:00 PM PT
Saturday – Sunday: 11:00 AM – 04:00 PM PT
We aim to respond to all inquiries within 24 hours.
Effective Date: July 2026
Last Updated: July 2026
